MHBT's strategy is simple - customer
focus! If we focus our entire attention on
our customers and provide you the services
you want, our bottom line will take care of
itself in the long term.
Everyone says they are customer-focused, but
what does that mean? Rather than the layoffs
and "re-engineering" that is occurring at
other brokers, we have chosen to "re-invest"
in MHBT in order to provide you with
even more services.
Many of our competitors, for the sake of
their own bottom line and share price, have
tried to commoditize our business. We think
our customers are different! We think you
are looking for customized coverages,
someone to help you
control your losses, someone to act as
your advocate on claims, and not be
treated as "just a number." You want "first
team" people handling your insurance
issues and problems.
At a time when all of our customers have
bottom line pressures of their own, we have
staffed up to actually be your "outsourced
risk management department." For those
that already have a risk management
department, we have added the disciplines
you wish you could have on staff.
We understand the fact that we are out of
business without you, and we have tried very
hard to build this company with you in mind!
Please let us know what you need, and we
will try our best to answer that request!
Many of our clients are in businesses other
than those listed in this section. With our
versatile, highly experienced marketing and
risk management staff we are capable of
handling your business . . . give us a call
today.
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Henry Bowles Troy, LLP
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